paperless lab academy virtual event platform

Frequently Asked Questions: PLA2021 Europe Virtual Platform & App

Technical Questions

Can I access the app from my computer?

The desktop web version, called the Virtual Event Platform, allows you to join from any browser. The recommended browsers are Safari, Chrome and Edge.

[ info here : How to access the virtual platform ]

On the Virtual Event Platform you will be able to share thoughts, ideas and opinions on the Activity Stream, access to the event content, start conversation with sponsors or attendees via the chat.
Note that some functions are only accessible via the app on your smartphone: make sure you always have both the App and the Virtual Experience open, to get the most out of the event!

What type of device do I need in order to use the Attendify App, on which the event #PLA2021 Europe runs?

- Android Devices:

Search and download the Attendify App – it runs on all Android devices with Android OS 4.1 and above.

Then signup to join private event communities, log in using the same email address used for registering at the #PLA2020 India

- Apple devices (iPhone or iPad):

Search and download the Attendify App - it runs on iOS 8.0 or higher.

Then signup to join private event communities, log in using the same email address used for registering at the #PLA2020 India

[info here: How to download the Event App to my smartphone?]

How can I check the version of iOS on my iPhone or iPad?

To check the version of iOS on your device, select "Settings," "General" and then "About." Scroll down the page until you see "Version."

How can I check the version of Android on my device?

To check the version of Android, the path may vary according to the device you have (Samsung, Huawei, Xiaomi, etc). Select settings and look for information concerning your device there – you will be able to access to the Android version your device is currently using.

I have downloaded the app from the iTunes store, but don’t remember my Apple ID Password. How can I find it?

 To have your Apple ID Password emailed to you, go to "Settings" on your device and select "iTunes & App Stores," then select "Apple ID" (please note, you will need to remember this for the final step) and "iForgot." You will then be prompted to enter your Apple ID from the previous screen to retrieve your password.

Do I need an Internet connection to use the app?

An Internet or data connection is required to download the app and download documents within the app (PDF documents). Once documents have been downloaded from the app, Internet is NOT required to view information on an ongoing basis, access materials, and take notes.

In order to receive notifications, interact with the app for messaging and use web-based elements of the app, Twitter, Facebook, LinkedIn and view websites, Internet access is required.

Wich username and password do I use to access the #PLA2021Europe App?

Enter the same email address you´ve used to register to the event, the one you´ve received the confirmation message of your registration.

Type a personal password of your choice.

A confirmation message will be sent to you for verification.

Once confirmed, sign-in and edit your account by filling in your personal details – This will be much helpful for networking opportunities throughout the event.

Technical Support

Who do I contact for #PLA2020 India Conference App technical support? 

For technical support, please contact info@paperlesslabacademy.com

Within the app you can search for Giulia Mussi and place your question via chat

The organisation has setup a team to support you during the event from 09:00 to 17:00  on April 27, 28 and 29 CEST

PLA event AppHow to Benefit the features of the  Event App?

How do I modify the settings such as “edit my profile”, “activate notifications” and “allow private messaging”?

 You can access the Settings page by selecting the gearshift settings icon in the top right corner of your main screen profile.

From there, you can edit your profile, activate push notifications, allow private messages, as well as change your password.

How can I create a personal list of favourite sessions I’d like to attend?

To create a list of your favourite sessions, select the flag at the right of the title of the session. You can flag as favourite not only the agenda sessions, but all those items in the App that have a placeholder like Speakers and attendees.

"Favourite" items can be found under "Bookmarks & Notes" on the main menu page and can be reached anytime by clicking “Bookmarks & Notes” in the menu of the app.

How do I download documents from the event App?

Pdf documents that you´ll find in the exhibitors booth  can be downloaded by clicking on them. You should be able then to save them to your own cloud system.

How do I access the speakers´ presentations  & Workshops ?

Presentations and workshop  are available in their respective slot from the Agenda  within the app. Reminders messages are programmed  for you to remain  informed.

How do I take notes?

In order to take notes, you need to select “Bookmarks and Notes” and search for the items you are interested in (eg. Agenda slot, speakers,etc).

Select the “Note” icon on the top right of the screen and add your comment with personal notes.

Notes are automatically saved and can be edited. Alternatively, you can enter your notes by clicking on the placeholder button showing up on each item page: this will take you directly to the “Bookmarks and Notes” tab.

How do I save the notes that I have taken?

Notes are saved online in your "Bookmarks & Notes " in addition to being saved inside the app.

To save your notes on your device, select the "share" icon on top right. From there, select how you want to share your notes – Whatsapp, eMails, Samsung or IoS notes, etc (Internet is required).

How do I send/retrieve messages to/from other attendees within the App?

To send a message to a #PLA2020 India attendee with a created profiled in the app, select "participants" on the app’s home screen. Next, select the name of the user to which you would like to send a message and then select the "Send Message" button on the navigation bar. Type and send.

Received messages can be found by selecting the "Messages" button located in the navigation bar at the top of the app’s main screen.

How do I connect with Sponsors?

You can easily connect with sponsors via the app Chat. Send them a private message and start 1:1 conversation with them!

At the same time, you can visit their related sections ( Exhibitors, About)  in order to find out everything about the latest tools and methodologies they are bringing to the #PLA2020 India!

Can I access the app from my computer?

The desktop web version, called the Virtual Event Platform,  allows you to join from any browser.

On the Virtual Event Platform you will be able to share thoughts, ideas and opinions on the Activity Stream, access to the event content, start conversation with sponsors or attendees via the chat.
Note that some functions are only accessible via the app on your smartphone: make sure you always have both the App and the Virtual Experience open, to get the most out of the event!

Quick Tips

If you are having trouble downloading content in the app, go to your mobile settings and verify that you have WiFi connectivity.

To quickly navigate back to the main screen, you can touch the menu icon at the top left of any page.